Senior Product Manager

Serving the People Who Serve the People

 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

 

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Granicus is looking for a skilled Senior Product Manager to join our Operations Cloud product team. The desired candidate should be passionate about our platform’s ability to impact government efficiency, promote citizen engagement, and increase transparency. No company in the world reaches more people on behalf of public organizations as Granicus – and this individual will serve as both the internal and external evangelist for the solutions that make that happen. A good candidate will possess a unique blend of business and technical savvy; a big-picture vision as well as well as the drive and attention to detail that transforms vision into reality.

 

We’re looking for someone who realizes that success as a Senior Product Manager is all about relationships. You will work closely with other Product Managers, Product Owners, Engineers, Designers, Data Analysts, and the Leadership team to define the future of Granicus products. You are ultimately responsible for aligning the team behind the most important projects at any given time, with an eye toward driving growth in key metrics and constantly improving the user experience. Ideal candidates are entrepreneurial and analytical, able to combine concrete data with solid instincts to move the products forward every day.

 

• Manage on the long-term product vision and translate that vision into tangible, actionable plans that are aligned with company goals.
• Lead and collaborate with stakeholders through the feature development process from research, design, execution, release, and maintenance.
• Engage with customers and cross-functional stakeholders through a variety of channels and serve as the internal voice of the customer.
• Prioritize product deliverables against competing high-value features, clearly understanding tradeoffs.
• Utilize data-driven insights to decide when, what, and how to deliver product features.
• Conduct market research and competitive analysis to identify trends and opportunities.
• Proven ability to communicate, present, and sell your ideas to senior stakeholders and executives.
• Create and manage goals and KPI’s and track performance metrics to evaluate success.
• Bring a detailed eye for user experience and design to ensure high quality feature delivery and ensure user adoption.
• Foster a culture of feedback and continuous improvement.

Mentor and guide junior team members

• 5+ years in a product management role
• Success working in an agile environment
• High level of intellectual curiosity drives you to ask great questions and seek supporting data to interpret the most important needs of the product
• Excellent organizational, quantitative analytical, and project management skills
• Experience delivery high-quality technology products and services in a fast-moving environment where priorities shift rapidly
• Demonstrated success in working with cross-functional teams
• Excellent communication skills regardless of the audience
• Ability to break down the long-term vision down into specific, manageable deliverables that deliver user value as quickly as possible
• Ability to think strategically with the capacity to expand customer use cases into platform-wide requirements
• Define, analyze, and report on various product metrics from usage to profitability
• Monitor adoption, usage, and revenue impact of new services and features
• Experience working within FedRAMP and CJIS frameworks is desirable
• Experience working in Salesforce, JIRA, and Aha! Is desirable

 

USD $123,200.00 - USD $150,000.00 /Yr.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

 

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

 

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

 

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one.

Here’s what you can expect as a U.S.-based team member:

Flexibility & Balance

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
  
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
  
• Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

• Multiple Health Plan Options – Including a 100% employer-paid plan.
  
• Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
  
• Fitness Reimbursement Program – Stay active, your way.
  
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.

Family & Future

• Paid Parental Leave – For both birthing and non-birthing parents.
  
• Traditional & Roth 401(k) – With a generous company match.
  
• Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.

Growth & Recognition

• Online Learning Platforms – Fuel your professional development.
  
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.