Experience Partner 4

Serving the People Who Serve the People

 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

 

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Public-Facing Job Title: Experience Partner 4

 

Summary Description

 

At Granicus, we understand that public interest technology isn't a one-size-fits-all solution. That's why we developed the Government Experience Cloud — a purpose-built platform to enhance internal and external operations, community engagement, resident services, and trust in government. Acknowledging that technology alone is not enough to drive change, our skilled digital experience agency, efficient technology implementation practices, and robust data-driven insights catalyze meaningful change in communities worldwide. Our unwavering commitment to the power of people, process, and technology sets us apart, enabling us to deliver excellence consistently.

 

This role sits within the Granicus Experience Group (GXG), our digital experience agency, a cross-functional team of strategists, analysts, communicators, and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our government and destination customers better connect with the communities they serve. We discover better insights, build better experiences, and achieve better outcomes.

 

The Experience Partner 4 is a senior-level, strategic role responsible for managing enterprise-level customer relationships in the Federal market and leading the full customer lifecycle—from pre-sales strategy and program activation through long-term delivery and success. This role is pivotal in aligning customer goals with Granicus’ strategic vision, developing scalable consulting frameworks, and influencing internal service innovation. The Senior Experience Partner also serves as a public-facing thought leader in the Federal market and an internal mentor, driving excellence across the Experience Partner team.

How We Show Up to Work:

 

· Demonstrate a polished, professional relationship with colleagues and customers.

· Assume positive intent.

· Be collaborative. Create space for and be open to different expertise and experiences.

· Be dependable and reliable for our customers and our colleagues.

· Be organized and manage your own workload.

· Be proactive. Be willing to jump in, not wait to be told.

· Be willing to try something new, not dependent on documented examples.

· Be empathetic. Consider the human experience, needs and motivations of our customers and our colleagues.

· Be open to feedback. Listen with the same passion with which you want to be heard.

· Be curious. Gather information and knowledge. Consider new ideas and approaches. Consider what you might not know.

· Choose courage over comfort.

 

Essential Function

 

· Lead strategic engagements with high-profile Federal enterprise customers, with account sizes often ranging from $4 - $6M in recurring revenue.

· Drive cross-functional teams during pre-sales discovery, solutioning, and executive-level proposal development.

· Oversee complex, multi-phase program delivery and ensure cross-functional alignment across Granicus teams, including GXG, Implementation, Product, Engineering and Support.

· Develop and implement scalable consulting frameworks for team-wide adoption.

· Conduct executive business reviews and long-term transformation planning.

· Identify and drive strategic upsell and cross-sell opportunities.

· Represent Granicus in public forums, panels, and thought leadership events.

· Mentor Experience Partners and contribute to internal capability development.

· Translate customer insights into product and service innovation recommendations

· This position requires availability to travel to on-site Federal customer meetings. Candidates must be U.S. citizens based in the Washington, DC area.

Knowledge/Skills/Abilities

Expertise in customer experience, digital transformation, public sector consulting, and enterprise digital communications program management.

· Demonstrated experience with Federal government operations, procurement, and policy environments.

· Deep understanding of strategic account management and customer lifecycle frameworks.

· Exceptional strategic thinking and executive communication skills.

· Strong facilitation, negotiation, and public speaking abilities, including content development to support.

· Proficiency in CRM, analytics, and project management platforms.

· Ability to manage large-scale portfolios and influence organizational direction.

· Ability to lead cross-functional teams and drive alignment across departments.

· Ability to innovate and scale best practices across a distributed team.

 

 

Experience/Credentials:

· Bachelor’s degree in Business, Public Administration, Communications, or related field. (Master’s Preferred)

· 7-10 years of experience in senior consulting, customer success, or enterprise account management.

· Proven success managing strategic client relationships and driving organizational growth.

· Experience leading enterprise-scale digital transformation initiatives.

 

Other Job Info

These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.

 

This role is typically performed on a computer using Zoom or Teams. The individual will be on camera throughout the day engaging with other employees and clients.

 

This role also needs to be available to travel to on-site Federal customer meetings and in-person engagements across DC, Maryland and Virginia.

 

The role is typically performed indoors within an office environment. This role is typically performed while sitting or standing at a desk.

 

Security Requirement:

· Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

 

· Must be able to obtain a public trust clearance. 

 

EEO Statement:

We are an EEO Employer. It has been and will continue to be a fundamental policy of Granicus not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status or any other characteristic prohibited by federal, state and/or local laws.

USD $112,000.00 - USD $125,000.00 /Yr.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

 

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

 

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

 

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one.

Here’s what you can expect as a U.S.-based team member:

Flexibility & Balance

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
  
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
  
• Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

• Multiple Health Plan Options – Including a 100% employer-paid plan.
  
• Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
  
• Fitness Reimbursement Program – Stay active, your way.
  
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.

Family & Future

• Paid Parental Leave – For both birthing and non-birthing parents.
  
• Traditional & Roth 401(k) – With a generous company match.
  
• Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.

Growth & Recognition

• Online Learning Platforms – Fuel your professional development.
  
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.