Operations Manager - Strategic Accounts

Serving the People Who Serve the People

 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

 

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

The Granicus Experience Group (GXG) is Granicus’ in-house digital agency, a cross-functional team of strategists, analysts, communicators, and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state, and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes. 

GXG is a fast-growing agency at a high-growth tech company, seeking an Operations Manager for a Strategic Account. This role supports a busy communications team by managing the intake and tracking of speaking engagements and media requests for government agency leadership and Subject Matter Experts. The Operations Manager serves as a highly visible project leader responsible for coordinating, tracking, and managing complex, cross-functional initiatives for senior leadership across the government agency. This role functions to ensure disciplined execution, structured communication, programmatic oversight, and adherence to timelines across multiple strategic bodies of work including maintenance of centralized tracking systems for requests, deadlines, follow‑up actions, and historical record maintenance.

 

The ideal candidate brings strong program management discipline, business acumen, executive communication skills, structured problem solving, and the ability to work independently with sound judgment. The candidate will support multiple leaders and internal teams simultaneously and oversee special assignments as organizational priorities shift.

Strong candidates will have a proven track record of managing multiple project timelines, technical systems, and calendars and supporting multiple internal stakeholder groups for clients, preferably for government. Candidates must have a desire to be part of a data-driven, client-focused, fast-paced team that loves the mission of providing world-class service to government clients. 

How We Show Up to Work:
• Demonstrate a polished, professional relationship with colleagues & customers.
• Assume positive intent.
• Be collaborative. Create space for and be open to different expertise and experiences.
• Be dependable and reliable for our customers and our colleagues.
• Be organized and manage your own workload.
• Be proactive. Be willing to jump in, not wait to be told.
• Be willing to try something new, not dependent on documented examples.
• Be empathetic. Consider the human experience, needs and motivations of our customers and our colleagues.
• Be open to feedback. Listen with the same passion with which you want to be heard.
• Be curious. Gather information and knowledge. Consider new ideas and approaches. Consider what you might not know.

Knowledge/Skills/Abilities
• Lead, track, and manage timelines for priority initiatives across Communications, 
Policy, and Strategic Projects ensuring that milestones are met and deliverables 
stay on schedule.
• Serve as the coordination point between internal teams, senior leadership, and 
external stakeholders.
• Establish structured project frameworks, dashboards, and progress reports to 
maintain transparency and accountability.
• Anticipate roadblocks and proactively develop mitigation paths.
• Ensure programmatic discipline around scope management, prioritization, 
staffing, and handoffs.
• Act as a strategic partner and problem solver for senior leaders, providing 
research, summaries, briefing materials, and decision support tools.
• Draft high-level memos, presentations, and communication updates that reflect 
leadership priorities

• Maintain judgment and discretion when handling sensitive information and executive communications.
• Facilitate collaboration between internal teams, including operations, finance, HR, technology, policy, stakeholder and industry engagement, and communications.
• Identify areas to streamline processes or optimize resource allocation.
• Track KPIs and performance indicators to measure progress and effectiveness.

Experience:
• Bachelor’s degree in business, public policy, economics, analytics, or a related field.
• 5+ years of relevant experience in consulting, strategic operations, program management, or a chief-of-style capacity.
• Ability to manage multiple projects simultaneously with disciplined prioritization.
• Excellent written and verbal communication skills, including executive-ready presentations.
• Demonstrated experience working cross-functionally and influencing without authority.
• High emotional intelligence, judgment, professionalism, and discretion.
• Advanced competency in Excel, PowerPoint, and project management tools.
• Experience delivering analytical or operational projects in consulting or high-growth environments.
• MBA or relevant graduate degree is preferred.
• Thrive in a fast-paced environment while demonstrating strong personal initiative and on-time delivery of project tasks and deliverables.
• Maintain awareness and understanding of government news, as well as digital communications and industry developments that apply to the position and responsibilities.
• Be hungry and passionate, have a collaborative spirit and be committed to making a difference with communications and collaboration

Other Job Info
• This role will be performed onsite as the customer offices in Northern Virginia, and/or 
Washington, DC. 
• The candidate will be required to obtain a confidential security clearance, with sponsorship 
from the customer agency. 
• These statements are intended to describe the general nature and level of work being 
performed by employees assigned to this job. This is not intended to be an exhaustive list of 
all responsibilities, duties, and skills required of employees assigned to this job. 
Security Requirement:
Responsible for Granicus information security by appropriately preserving the Confidentiality, 
Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's 
information security program.

 

EEO Statement:
We are an EEO Employer. It has been and will continue to be a fundamental policy of Granicus 
not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status or any other characteristic prohibited by federal, state and/or local laws.

USD $86,500.00 - USD $106,000.00 /Yr.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

 

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

 

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

 

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one.

Here’s what you can expect as a U.S.-based team member:

Flexibility & Balance

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
  
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
  
• Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

• Multiple Health Plan Options – Including a 100% employer-paid plan.
  
• Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
  
• Fitness Reimbursement Program – Stay active, your way.
  
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.

Family & Future

• Paid Parental Leave – For both birthing and non-birthing parents.
  
• Traditional & Roth 401(k) – With a generous company match.
  
• Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.

Growth & Recognition

• Online Learning Platforms – Fuel your professional development.
  
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.