Business Analyst

Serving the People Who Serve the People

 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

 

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

The Business Systems Analyst I is a developing contributor who supports the implementation and enhancement of digital services for government clients. This role focuses on gathering and documenting business requirements, assisting with process analysis, and contributing to the delivery of solutions that meet defined client and project needs.

 

The analyst collaborates with technical and non‑technical stakeholders, applying strong communication and analytical skills to help translate business needs into system requirements. They work under guidance from senior analysts or project leaders, managing assigned tasks with increasing independence while building domain knowledge and technical understanding.

 

The Business Systems Analyst I contributes to team success by supporting project documentation, participating in solution design discussions, and helping maintain project momentum. Success in this role requires a willingness to learn, attention to detail, adaptability, and a commitment to delivering high‑quality work while developing professional and technical skills.

 

• Work with clients to gather system requirements and produce detailed requirements and functional specification documents to solve moderately complex problems within information systems.
• Analyze business and user needs, document requirements, and revise existing system logic difficulties as necessary.
• Validate, analysed and import initial and final data as approved by the customer.
• Work closely with the development team to ensure requirements are fully understood and provide assistance with overcoming obstacles faced during development.
• Conduct system testing at the development site and at the client site to validate requirements.
• Train end users and provide user support while ensuring the use of up-to-date user manuals during the operation phase or as requested by the supervisor.
• Consult with management to ensure agreement on system principles.
• Design, develop, and execute comprehensive test plans and test cases for user acceptance and ensure quality standards.
• Expand or modify systems to serve new purposes or improve current operations.
• Define the goals of the system and devise flow charts and diagrams describing the logical operational steps of programs.
• Serve as project leaders for particular systems projects.
• Document the experience in current projects to find new metrics, techniques, and strategies to improve targeting, measurements, and projects success in the future.
• Document reports design and specifications for custom reports development or modification.
• Provide support to the development team during development and testing.
• Contribute to project documentation by updating project binders and project sites as stated.
• Complete project tasks within establish deadlines and communicate delivery status to project team and management on a timely basis.
• Participation in the sales cycle will also be required. Consultants should be able to function equally as well independently or as part of a larger implementation team.
• Work with the product development team to identify potential product enhancements.
• Communicate with customers, competitors, suppliers, professional organizations, or others to stay abreast of industry or business trends.
• Communicate effectively with business representatives at all levels of the organization.
• Perform other tasks related to project or customer activities, as assigned by Supervisor.

• Excellent understanding or ERP fundamental software and tools.
• Knowledge of common best practice financial, accounting and business practices.
• Possess knowledge of governmental or local regulations that affect.
• Strong knowledge of systems’ implementation and testing methodology, best practices, and project phases.
• Ability to easily adapt to fast-paced environment.
• Flexible during times of change, and deadline proximities.
• Excellent written and oral communication skills both in Spanish and English.
• Proficient using Microsoft Office tools (Word, Excel, Power Point, Project, and Access).
• Must be oriented to detail, teamwork and customer service.
• Strong organizational, communication, and presentation skills.
• High sense of professionalism.
• Strong analytical and problem solving skills.
• Ability to communicate and work fluently with business users, technical people and management across the organization.
• Excellent interpersonal skills.
• Proficient using Microsoft Office tools (Excel, Word, Power Point, and Outlook).
• Advance knowledge of Excel data management functionalities (e.g. macros, pivots), and financial reporting tools such as FRX and Management Reporter.
• Demonstrate an expert understanding of a variety of software modules including (but not limited to) General Ledger, Sales Order Processing and Accounts Receivables.
• Management, Purchasing and Payables Management, Human Resources, Payroll, Fixed.
• Assets and Bank Reconciliation. Knowledge of General Accepted Accounting Principles (GAAP), Not-for-Profit and Governmental Accounting Standard Board (GASB) principles.
• Basic understanding of multi-currency concepts.
• Basic knowledge of SQL, database and infrastructure concepts for ERP deployment.
• Understanding of Quality Assurance and Testing Principles

• This is a hybrid position, requiring a blend of remote and in-office work. Additionally, the role includes on-site visits to customers as needed, so candidates should be comfortable with traveling to all PR municipalities.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

 

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

 

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

 

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance.

Here’s what you can expect as a Puerto Rico-based team member:

Flexibility & Balance

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
  
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
  
• Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

• Private health, vision, dental and life insurance – 100% Employer-Paid. Comprehensive coverage for you and your family.
  
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.

Family & Future

• Pension Plan and Retirement options

Growth & Recognition

• Online Learning Platforms – Fuel your professional development.
  
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.