Sales Operations Manager

Serving the People Who Serve the People

 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

 

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

We are currently looking for a Sales Operations Manager who will work closely with senior leadership of the company to support existing and new data analytics needs. S/he will provide leaders with data to support timely decisions as well as solve sales and operational challenges. The individual will be responsible for analyzing data from various sources and organizing it to support key performance metrics, sales productivity efforts, and operational efficiency improvements.

• Develop bottom up and top-down analyses of market size, penetration, and product mix to help develop territories and whitespace/greenfield opportunities
• Analyze and communicate monthly sales progress against major KPIs; provide areas of improvement
• Provide ad hoc sales reporting to support wider sales org as well as visualize groups of reports into dashboards
• Identify process inefficiencies, implement solutions, and track progress against end goal
• Provide analyses on sales funnel to find bottlenecks in process and increase funnel velocity 
• Engage with sales org to consistently obtain feedback on systems, processes etc. to improve performance
• Work with Finance team on annual setting of targets, quotas, etc. and maintaining them throughout the year
• Work with Salesforce Admin team to ensure its structure can support enhanced sales productivity reporting and be the “source of truth”
• Consistently look for ways to structure, streamline and automate reporting and processes
• Ability to analyze large datasets and make sense of them in order to find operational improvements and scale
• Maintain weekly sales forecast
• Help with Board reporting and ensuring the accuracy of numbers/metrics reported
• Other duties as assigned

• You will have 2+ years of experience in Sales Operations or other quantitative field
• You have a clear understanding of Lead to Opportunity business process
• You have advanced Excel experience
• You are proficient in Salesforce.com (standard objects understanding required; custom objects understanding preferred)
• You have experience with Power BI 
• You have strong analytical skills with ability to translate large datasets into actionable insights
• You are a self-starter with ability to see projects through to completion
• You have a strong competency in problem solving and data analysis
• You have previous experience in fast-paced and fast-growing organization
• You are a team-player and are collaborative in nature

USD $110,000.00 - USD $130,000.00 /Yr.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

 

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

 

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

 

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one.

Here’s what you can expect as a U.S.-based team member:

Flexibility & Balance

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
  
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
  
• Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

• Multiple Health Plan Options – Including a 100% employer-paid plan.
  
• Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
  
• Fitness Reimbursement Program – Stay active, your way.
  
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.

Family & Future

• Paid Parental Leave – For both birthing and non-birthing parents.
  
• Traditional & Roth 401(k) – With a generous company match.
  
• Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.

Growth & Recognition

• Online Learning Platforms – Fuel your professional development.
  
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.