Senior Business Systems Analyst

Serving the People Who Serve the People

 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

 

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Senior Business Systems Analyst

 

Summary Description

We are seeking a Senior Business Systems Analyst to design, standardize, and support system interoperability across core business platforms. This role will partner closely with internal stakeholders to understand business processes, define integration requirements, and architect solutions that improve data flow, automation, and operational efficiency across the organization.

 

The ideal candidate will design integration patterns, oversee integration development work (using platforms such as Workato, MuleSoft, or similar tools), support testing and deployment, troubleshoot issues, and ensure integrations align with business needs and scaling requirements. This role requires strong business understanding, the ability to communicate clearly with non-technical stakeholders and leadership, and practical experience building integrations in SaaS environments.

Essential Function

 

Knowledge/Skills/Abilities

· Designs, builds, and maintains integrations across core business systems (Workato, MuleSoft, Salesforce, NetSuite, Wrike, etc.) to support strategic business operations.

· Works closely with internal stakeholders and project teams to deeply understand business processes, define integration requirements, and translate needs into scalable technical solutions.

· Applies deep business knowledge to identify automation opportunities, process gaps, and system improvements that drive efficiency and reduce manual effort across teams.

· Communicates status, risks, and recommendations to leadership clearly and proactively; ensures alignment and transparency during delivery of integration initiatives.

· Establishes and refines integration best practices, standards, and reusable patterns to enable consistency and long-term maintainability.

· Troubleshoots complex integration issues, identifies root causes, and implements durable, scalable solutions instead of temporary fixes.

· Leads high complexity integration projects from design through deployment, partnering cross-functionally to ensure successful execution.

Experience/Credentials:

· Bachelor’s degree in Computer Science, Information Systems, or related field — or equivalent practical experience.

· 5 years experience in integrations, automation development, or similar technical role.

· Hands-on experience building and maintaining integrations using Workato, MuleSoft, Zapier, Boomi, or similar platforms.

· Basic understanding of project management systems (Wrike preferred, but not required).

· Working knowledge of APIs, JSON, data mapping, and system-to-system data flows.

· Strong problem-solving and troubleshooting skills with the ability to debug integration failures and identify root cause.

· Effective written and verbal communication skills, able to document solutions and communicate with stakeholders clearly.

· Experience in SaaS / technology environments preferred but not required.

· Familiarity with Agile delivery practices and working in cross-functional team environments.

· Ability to learn quickly, adapt, and grow into deeper platform expertise over time.

 

Security Requirement:

Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

 

EEO Statement:

We are an EEO Employer. It has been and will continue to be a fundamental policy of Granicus not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status or any other characteristic prohibited by federal, state and/or local laws.

USD $83,000.00 - USD $93,000.00 /Yr.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

 

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

 

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

 

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one.

Here’s what you can expect as a U.S.-based team member:

Flexibility & Balance

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
  
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
  
• Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

• Multiple Health Plan Options – Including a 100% employer-paid plan.
  
• Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
  
• Fitness Reimbursement Program – Stay active, your way.
  
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.

Family & Future

• Paid Parental Leave – For both birthing and non-birthing parents.
  
• Traditional & Roth 401(k) – With a generous company match.
  
• Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.

Growth & Recognition

• Online Learning Platforms – Fuel your professional development.
  
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.