Manager, Business Analysis

Serving the People Who Serve the People

 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

 

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Title:                    Manager, Business Analysis, Digital Services Implementation

Reports to:         Senior Director, Digital Services Implementation

 

Job Summary:

The Manager, Business Analysis, Digital Services Implementation plays a critical leadership role within Granicus’ Digital Services Implementation team, supporting government clients in delivering impactful online services. This role leads a team of business analysts and collaborates closely with project managers and implementation consultants to ensure successful project delivery and strategic alignment with client goals.

As a key member of the Implementation Services (IS) Management team, you will guide business analysis practices, mentor team members, and drive continuous improvement across discovery, requirements gathering, solution design, and implementation planning.

Essential Functions:

• Lead and manage the business analysis team, including staffing, performance evaluation, work allocation, and professional development.
• Provide strategic and tactical guidance to analysts and cross-functional teams to ensure client needs are translated into actionable requirements and successful implementations.
• Coach business analysts on best practices in stakeholder engagement, documentation, and solution design.
• Support business analysts in identifying what is in and out of scope to ensure appropriate change orders (task authorizations) are created and approved.
• Guide the business analysis function across the full lifecycle—from discovery and requirements gathering through solution design, documentation, and user acceptance testing (UAT).
• Oversee the development and refinement of business requirements documents, solution design documentation, and onboarding guides.
• Champion best practices in business analysis and digital service delivery across multiple projects and markets.
• Collaborate with internal stakeholders to align business analysis outputs with project scope, timelines, and budget.
• Serve as a point of escalation for business analysis-related risks and issues, ensuring timely resolution and client satisfaction.
• Drive consistency and quality in discovery call agendas, estimation inputs, and documentation templates.
• Support the creation of Statements of Work (SOWs) by providing validated requirements and scope definitions.
• Monitor and report on business analysis performance metrics and contribute to financial and status reporting as needed.
• Act as a subject matter expert on business analysis methodologies, tools, and techniques.
• Update blueprints within project management tools to reflect the workflow required for successful project completion.
• Operate with a high level of autonomy and sound judgment in decision-making.

 

Security Requirements:  

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

Qualifications:

• Minimum of 5+ years of experience in program/project management, preferably in a customer-facing role.
• Minimum of 5+ years in a consulting environment, with in depth experience managing shifting priorities.
• 5+ years of managerial experience (preferred).
• Experience implementing Software as a Service (SaaS) or other technical projects.
• Excellent communication and interpersonal skills with a proven track record of building and maintaining strong relationships with clients (both internal and external).
• Ability to manage multiple projects and prioritize tasks to ensure deadlines are met.
• Strong analytical skills and experience with data analysis and trend analysis to identify opportunities and areas of improvement.
• Knowledge of project management tools, methodologies, and best practices.
• Ability to work independently and collaboratively within a team.
• Ability to manage conflict and influence decision-making at all levels of the organization.
• Strong organizational and planning skills with the ability to manage complex, multi-faceted projects.
• Proven experience in proactively gathering information about product performance, customer feedback, and market trends to identify areas of improvement and opportunities for growth.
• Solid understanding of Customer Relationship Management (CRM).
• Proactive and data driven.
• Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results.
• Have a proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you.
• Can work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions.
• Have excellent communications skills – listening, verbal, and written.
• Can drive your team’s success and are a self-starter.

Preferred Skills:

• Have served as a project manager or business analyst for high-touch clients.
• Have worked in the public sector.
• Have experience working with remote teams.
• Have experience with city/county level planning, and possess an understanding of land-use regulations, zoning laws, and enforcement strategies.
• Have previous experience with the AMANDA PCL Enterprise product.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status about public assistance, familial status, military or veteran status or any other status protected by applicable law.

 

 

EEO Statement (only include for US JDs):

We are an EEO Employer. It has been and will continue to be a fundamental policy of Granicus not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status or any other characteristic prohibited by federal, state and/or local laws.  

 

USD $90,000.00 - USD $120,000.00 /Yr.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

 

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

 

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

 

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one.

Here’s what you can expect as a U.S.-based team member:

Flexibility & Balance

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
  
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
  
• Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

• Multiple Health Plan Options – Including a 100% employer-paid plan.
  
• Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
  
• Fitness Reimbursement Program – Stay active, your way.
  
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.

Family & Future

• Paid Parental Leave – For both birthing and non-birthing parents.
  
• Traditional & Roth 401(k) – With a generous company match.
  
• Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.

Growth & Recognition

• Online Learning Platforms – Fuel your professional development.
  
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.