Director, AI Transformation & Strategic Operations

Serving the People Who Serve the People

 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

 

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

• Lead AI transformation workstreams across functions 
• Partner with senior executives to identify, size, prioritize, and execute AI-enabled opportunities that improve productivity, revenue growth, customer experience, quality, cycle time, and operating leverage  
• Lead a small team of analysts / internal consultants, providing coaching, problem-structuring support, analytical guidance, and day-to-day workstream leadership  
• Understand how work actually gets done, including systems, handoffs, judgment points, bottlenecks, and manual work  
• Translate ambiguous business problems into clear opportunity assessments, business cases, workflow designs, requirements, success metrics, and implementation plans  
• Partner with AI Engineering to design, pilot, and scale AI-powered workflows 
• Serve as a translator between business and technical teams, ensuring AI use cases are feasible, valuable, adopted, and tied to measurable business outcomes  
• Own value realization by defining KPIs, tracking impact, and communicating outcomes 
• Build executive- and board-ready materials that synthesize findings, frame decisions, and communicate progress  
• Partner with Legal, Security, IT, and Engineering to ensure AI-enabled workflows meet governance, risk, and compliance requirements  

• 7+ years of experience, including 3+ years in management consulting and ideally experience in an operating role at a technology company  
• Strong preference for candidates who began their career in management consulting or a similarly rigorous problem-solving environment  
• Experience managing analysts preferred; formal people management experience helpful but not required  
• Strong structured problem-solving skills 
• Strong analytical and quantitative skills; comfortable building business cases, capacity models, defining KPIs, and measuring business impact  
• Ability to translate between business and technical teams; does not need to have formal Product Management experience, but must be comfortable partnering with engineering and business systems teams  
• Strong executive communication skills; ability to create clear, decision-oriented materials for senior operators and board members  
• Candidates should bring a consulting-style problem-solving toolkit and the ability to drive work from ambiguous problem definition through implementation and measurement  

USD $150,000.00 - USD $200,000.00 /Yr.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

 

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

 

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

 

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one.

Here’s what you can expect as a U.S.-based team member:

Flexibility & Balance

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
  
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
  
• Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

• Multiple Health Plan Options – Including a 100% employer-paid plan.
  
• Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
  
• Fitness Reimbursement Program – Stay active, your way.
  
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.

Family & Future

• Paid Parental Leave – For both birthing and non-birthing parents.
  
• Traditional & Roth 401(k) – With a generous company match.
  
• Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.

Growth & Recognition

• Online Learning Platforms – Fuel your professional development.
  
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.