Sr. Consultant, Communications | On-site | Richmond, VA

Serving the People Who Serve the People

 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

 

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

The Granicus Experience Group (GXG) is Granicus’ in-house digital agency, a cross-functional team of strategists, analysts, communicators and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes.

GXG is a fast-growing agency at a high-growth tech company, seeking a Senior Consultant for our Communications and Experience Practice Area to serve as a key on-site project resource and team leader for a large programmatic initiative in the state of Virginia to build awareness and increase engagement in the state's new initiatives. Our cross-functional team will be partnering with our clients and other relevant state departments. This is an exciting opportunity for a senior strategist to join a fast-maturing program, to help shape and define the departments’ shared understanding of their goals, audiences, and customer journeys, all while working closely with the larger Granicus Experience Group team to execute against that strategy.

Our growing team of digital thinkers and creators drive excellence through the design, development, and/or delivery of programmatic campaigns and content. Strong candidates will have a proven track record of delivering programmatic digital campaigns for customers, preferably for government, as well as have expertise in marketing automation with govDelivery, and be a master of implementing a strategy across multiple channels through drip campaigns and one-to-one triggered communications via email and SMS.

Who We Are: 

• Human-centered design practitioners, understanding best practices, regardless of technology or use case, and always putting people at the center of our solutions.
• Data-driven thinkers, grounding our insights and recommendations for growth in measurable data and context.
• Digital content creators and strategists, applying best practices to key message development, evaluation of current client content, and identifying optimization opportunities.

Innovators, leveraging design-thinking and other frameworks to keep our work fresh and help our customers adopt a mindset for change. We drive toward success with a spirit of experimentation and agility. 

How We Show Up to Work: 

• Demonstrate a polished, professional relationship with colleagues & customers.
• Assume positive intent.
• Be collaborative. Create space for and be open to different expertise and experiences.
• Be dependable and reliable for our customers and our colleagues.
• Be organized and manage your own workload.
• Be proactive. Be willing to jump in, not wait to be told.
• Be willing to try something new, not dependent on documented examples.
• Be empathetic. Consider the human experience, needs and motivations of our customers and our colleagues. 
• Be open to feedback. Listen with the same passion with which you want to be heard.
• Be curious. Gather information and knowledge. Consider new ideas and approaches. Consider what you might not know.

Essential Function:

• Serve as a team lead for a complex and comprehensive multichannel strategy project in the state of Virginia, including complete management of project scope, timeline, and requirements.
• Provide expertise as a trusted adviser to clients and closely collaborate with internal team members and contractors.
• Lead discovery and planning functions, including stakeholder and audience interviews, content audits and assessments, and overall current state analysis, using data and experience to discover insights, then translate those insights into actionable plans, including personas, customer journeys, messaging frameworks, and more.
• Develop and execute comprehensive multichannel communication strategies. Responsible for all elements of planning, content development, reporting and optimization.
• Translate executive goals, needs and conversations to actionable recommendations, guidance and solutions for customer and team.
• Act as a primary client feedback conduit to the Granicus Experience Group team and maintain proactive approaches to executing client initiatives, anticipating client needs, and keenly guiding decisions based on data and best practices.
• Continuously demonstrate a polished, professional relationship with colleagues and clients by being organized, prepared, and proactive. Have an authentic and polished presence at all times.
• Become an expert on Granicus products and future product development by keeping abreast of new and upcoming enhancements to our platform.
• Occasionally represent the Granicus Experience Group in speaking roles, panel participation, webinars, workshops, and client outreach, as well as attend and participate in industry conferences and workshops throughout the U.S. as needed.

Knowledge/Skills/Abilities:

• Strong written, verbal, and presentation skills, workshop facilitation skills, and cross-functional leadership skills in a heavy client-facing capacity.
• Proven experience digesting data and deriving insights that lead to actionable recommendations, then applying intuition and experience to complement data.
• Understand and use digital tools, technologies, and trends, then leverage those for client success, including research and discovery efforts.
• Strategic thinker with the ability to exercise independence, autonomy, and sound judgment in making account recommendations and decisions. Skillfully enlist internal stakeholders to help navigate client relationships.
• Ability to be flexible in a changing work environment and to work well under pressure.
• Consistently manage, perform, and scope against simultaneous projects in a fast-paced environment.
• Experience and/or enthusiasm for working with government. Passionate about public service, citizen engagement, and all things digital. Experience with health and human services or social care programs preferred.
• Thrive in a fast-paced environment while demonstrating strong personal initiative and on-time delivery of project tasks and deliverables.
• Maintain awareness and understanding of government and Virginia news, as well as digital communications and industry developments that apply to the position and responsibilities.
• Be hungry and passionate, have a collaborative spirit, and be committed to making a difference with communications and collaboration.

Experience/Credentials:

• 8+ years of consulting or digital strategy, preferably in a digital/social media company serving government or at a government agency.
• Must be located in or around Richmond, VA to be onsite with the customer daily.

 

Other Job Info

• These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
• This role is typically performed on a computer using Zoom or Teams. Individual will be on camera throughout the day engaging with other employees. The role is typically performed indoors within a home office environment.  This role is typically performed while sitting or standing at a desk.  The individual will occasionally lift light objects

 

Security Requirement: Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

 

EEO Statement (only include for US JDs):

We are an EEO Employer. It has been and will continue to be a fundamental policy of Granicus not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status or any other characteristic prohibited by federal, state and/or local laws.  

USD $87,000.00 - USD $107,000.00 /Yr.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

 

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

 

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

 

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one.

Here’s what you can expect as a U.S.-based team member:

Flexibility & Balance

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
  
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
  
• Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

• Multiple Health Plan Options – Including a 100% employer-paid plan.
  
• Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
  
• Fitness Reimbursement Program – Stay active, your way.
  
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.

Family & Future

• Paid Parental Leave – For both birthing and non-birthing parents.
  
• Traditional & Roth 401(k) – With a generous company match.
  
• Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.

Growth & Recognition

• Online Learning Platforms – Fuel your professional development.
  
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.